What forms of payment do you accept?
On-line we accept PayPal, Visa, Mastercard, American Express and Discover Cards. (Credit and Debit cards) Off-line we accept checks, money orders, and credit and debit card information via phone, FAX and/or mail. Please note that orders paid by check will be slower while we wait for the payment to clear prior to shipping your order.
To order via:
PHONE: 619-980-4719
FAX: 858-720-9769 (this is a secure fax location)
MAIL: Afterburner Images; 4697 Calle Mar De Armonia; San Diego, California, 92130 (this is a locked mailbox).
Make checks or money orders to "Afterburner Images". Please include shipping charges.
PAYPAL: We accept PayPal on-line as a payment option in our shopping cart. You also can email us your order and shipping information and pay us independently via PayPal using our PayPal payment address of carl@afterburnerimages.com.
Do you use a secure server?
YES, we use a secure server for all order information. Paypal, if used, is processed on a secure PayPal server.
What about Privacy?
We value your privacy and time and we hate spammers. We do not send out spam. We NEVER ask for any personal or financial information in emails to you. Do not ever enter any personal information in an email, even if it looks like it came from us, as it is definitely NOT from us and is spam.
What level of quality are your products?
We strive to have all products be of excellent quality. Our very significant repeat business is a testament to our quality and value! All products are guaranteed.
May I return or exchange items?
YES! Returned merchandise is credited or exchanged for the full item purchase price when it is returned in the same condition as it was shipped to you! Sorry, we are unable to refund shipping costs, unless we sent the wrong item, an item was damaged in shipping (very rare), etc. Please email us FIRST if you have a damaged item or an incorrect item.
What about sales tax?
We charge sales tax on orders shipped to the state of California, where we are located. Shipments to all other U.S. addresses are untaxed.
After I order, when are products shipped?
Standard delivery orders are usually shipped within one business day. Express Mail, Next Day Air and 2nd Day Air orders are shipped the same business day if received by 3:30 PM EST (12:30 PM Pacific Time). There is no shipping via any service on Federal holidays. Business days are Monday through Friday and exclude Federal Holidays. You will be updated with shipping information via e-mail if your order was placed on-line and if you provide us a correct e-mail address or if you provide an e-mail address with your faxed and mailed-in orders. If our emailed notification does not reach you, please forward a correct email address to us and/or check your spam folders for our email.
How are products shipped?
Products are shipped within the United States by UPS or U.S. Postal Service depending your shipping selection. Several shipping methods and transit-time options are available. Priority Mail averages 2 to 3 business days and is our most popular shipping method within the USA. Next Day Air and 2nd Day Air shipping is by UPS and delivery is by the end of the day on the first or second M-F, non holiday, BUSINESS day - for a residence this may be by 7:00PM. UPS Express does not ship, transit, or deliver on weekends, or on major holidays. (Shipments to Canada are via international postal airmail and generally take from 10 to 25 business days and will have a customs form attached). Shipments to P.O. Boxes, APO, and FPO are welcome and are via U.S. Postal Service.
What about shipping costs?
Shipping and handling is NOT a profit-center for our company - the shipping rate you are charged is the or sometimes a bit less than the carrier charges us.
Also, you can see the shipping charges for your order on-line PRIOR to completing your order!
Can I phone, mail or fax an order to you?
YES!
PHONE: 619-980-4719
FAX: 858-720-9769 (this is a secure fax location)
MAIL: Afterburner Images; 4697 Calle Mar De Armonia; San Diego, California, 92130 (this is a locked mailbox).
Make checks or money orders to "Afterburner Images". Please include shipping charges.
PAYPAL: We accept PayPal on-line as a payment option in our shopping cart. You also can email us your order and shipping information and pay us independently via PayPal using our PayPal payment address of carl@afterburnerimages.com.
Do you accept international orders?
YES - to many countries. Please e-mail us for additional information and shipping options and costs. Customs fees, if any, are the full responsibility of Customer upon product receipt. International orders are generally shipped via AIR Mail / Air Letter Post and therefore delivery is substantially slower than within the USA. Canada shipments generally take 10 to 25 business days as they need to clear customs.
How do I get more information?
Please e-mail us: info@afterburnerimages.com, or FAX us at: 858-720-9769.
Do you accept wholesale orders?
YES! For further information regarding wholesale quantities and prices, please call us at 619-980-4719.
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